Case Study – Columbia Association
Columbia Association is a nonprofit community services corporation that manages Columbia, MD, home to approximately 100,000 people. It offers recreational, cultural and community services and manages more than forty facilities including 3 full-service fitness clubs, 3 tennis clubs, 4 indoor swimming pools, 3 outdoor swimming pools, 2 golf clubs, and many more. Columbia Association was in need of replacing its largest system that had been used for years with a modern platform to better serve its constituents.
- Led the Customer Services System project reporting to the Columbia Association President.
- Assessed the project situation, interviewed stakeholders, researched COTS products, and issued an RFP.
- Recommended to the Board of Directors to pursue a COTS product instead of continuing custom software development.
- Led a diverse team to set up the new system and improve business processes.
After ten months of the COTS implementation, Columbia Association successfully launched the new enterprise system for membership management, camp management, POS transactions, class and program registrations, space reservations, and online member account management and class registrations, and achieved significant business value.