IT Strategy Case Study

River Hill High School PTSA is an all volunteer non-profit organization providing services and support to parents, teachers, and students at River Hill High School. The organization was in need of finding ways to work efficiently, save volunteers’ time, and provide better services.

  • Assessed technology needs and created a strategy for member engagement, communication improvement, organizational efficiency, and marketing.
  • Created an easy-to-use website for volunteers to update website content, and for parents to subscribe to monthly newsletters, view news & events, and make online purchases and membership payments.
  • Implemented Google for Nonprofits so volunteers have PTSA email accounts and can share documents using Google Drive.
  • Set up MailChimp, Twitter, and Facebook for user engagement.

These solutions significantly saved volunteers’ time, enabled outreach to more parents, teachers, and students, and created a positive image of the PTSA.

Project Management Case Study

Columbia Association is a nonprofit community services corporation that manages Columbia, MD, home to approximately 100,000 people. It offers recreational, cultural and community services and manages more than forty facilities including 3 full-service fitness clubs, 3 tennis clubs, 4 indoor swimming pools, 3 outdoor swimming pools, 2 golf clubs, and many more. Columbia Association was in need of replacing its largest system that had been used for years with a modern platform to better serve its constituents.

  • Led the Customer Services System project reporting to the Columbia Association President.
  • Assessed the project situation, interviewed stakeholders, researched COTS products, and issued an RFP.
  • Recommended to the Board of Directors to pursue a COTS product instead of continuing custom software development.
  • Led a diverse team of members from Sports and Fitness, Camp and School Age Services, Accounting, Internal Audit, Sales and Marketing, Finance, Information Technology, and the software vendor to set up the new system and improve business processes.

Columbia Association successfully launched the new enterprise system for membership management, camp management, POS transactions, class and program registrations, space reservations, and online member account management and class registrations, and achieved significant business value.